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Privacy

This Privacy Policy applies to all personal information collected by Redwood Security via this website (www.redwoodsecurity.com.au)

1. What is "personal information"?

(a) The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

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(i) whether the information or opinion is true or not; and

 

(ii) whether the information or opinion is recorded in a material form or not.

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(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

2. What kind of information do we collect?

The kind of personal information we collect from you will depend on how you use this website. The personal information which we collect and hold about you may include the following when you use our 'contact us' web form:

  • First and last name

  • Your email address or phone number

  • The name of your organisation

  • Your role title

  • The nature of your service enquiry

  • Any information you include in the 'additional message' section of the 'contact us' web form.

 

Redwood Security also collects certain information that is not directly and specifically provided by third parties, such as an IP address, browsing pattern on the site, click stream, and the status of cookies placed on a computer. Redwood Security does not collect any personal information other than information reasonably necessary for, or directly relating to, the primary purpose for which Redwood Security has been engaged or may be engaged, or its other functions and activities.

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Redwood Security collects personal information through enquiries from clients or leads, provision of cyber security consulting services, and other similar business activities including marketing services and human resources. Redwood Security also collects personal information that is reasonably necessary for or directly related to those purposes. 

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3. How do we collect personal information?

We may collect personal information from you whenever you input such information into the website. We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. Cookies are small pieces of text stored on a computer that help us to know which browser the operator is using, where they have been on the site and any web sites to which they may link in order to use some of our features. By acceptance of our cookie, the user will be permitted access to certain pages of the site without having to log in each time they visit. A user who does not accept the cookie from the site may not be able to access certain areas of the site.

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We also log IP addresses, or the location of computers on the internet to help diagnose problems with our server and to administer the site. If the user prefers not to accept a cookie, they can set their web browser to warn them before accepting any cookies. Alternatively, they can refuse all cookies by turning them off in their web browser.

 

We also may collect information from alternative sources. Some examples of these alternative collection events are:

  • concerning an associate of a client or a prospective client where it is considered unreasonable or impracticable to seek this same information directly from the associate;

  • when we collect personal information about you from third parties;

  • personal information collected from your business card;

  • when we collected personal information about you from a referee provided by you on an application made with us;

  • when we collect information from you in order to provide you with services, a quote for services or our invoices in relation to services rendered;

  • when we collect personal information about you when you register to attend or attend an event; or

  • when we collect personal information about you from publicly available sources including but not limited to, court judgments, directorship and bankruptcy searches, Australia Post, White Pages directory, and social media platforms (such as LinkedIn, Facebook, Twitter, Google, Instagram etc.).

 

4. Why do we collect personal information?

The purpose for which we collect personal information is to provide you with the best service experience possible on the website. We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

 

By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

 

 

5. Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

6. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

7. How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through info@redwoodsecurity.com.au

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